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Frequently Asked Questions

You have questions, we have answers. If you can’t find what you’re looking for in our FAQ section below, use our online submission form.

What are the essential elements I need to provide before starting the website development process?

Before initiating the web development process, we kindly request that clients provide the following materials: high-quality pictures, videos, page headlines, web menu structure, and web content. These assets are essential for us to create a tailored and visually appealing website that accurately represents your business. It’s important to note that any additional web changes or modifications beyond the chosen web package may incur extra charges. We will provide a new quote for your approval before proceeding with such updates.

Does the Small Business package include brand design services?

Our Small Business package does not include brand design services. However, our Mid-size and Large Business packages do include basic brand design with two sets of changes. If you desire unlimited changes and modifications, we recommend considering our Brand Development PRO services. You can find more details about our comprehensive branding solutions by visiting this link:
Brand Development PRO

Can I participate in the web design process?

Absolutely! We encourage client involvement in the selection of pictures, color palettes, and fonts to ensure the website reflects your preferences. However, it’s important to note that direct participation in the design itself is not included in our standard packages. If you require an unlimited set of changes and a more comprehensive web development experience, we recommend exploring our Web Development PRO services. You can find further details and access the PRO services through this link: 

How can I initiate discussions regarding a new web project and platform?

To initiate discussions regarding a new web project and the selection of an appropriate platform, we kindly request that you schedule a Zoom meeting with our team. During this meeting, we will gather all the necessary information about your requirements and objectives. Following the meeting, we will prepare a customized quote tailored to your specific needs and preferences.

How many websites can I have under one plan?

Under every account you can have only one website, if you have multiple websites that you need support with please contact us.

When will my website be ready?

We understand the importance of timely project completion and want to ensure the best results for all our clients. To maintain efficiency and deliver exceptional services, we request that all clients provide their web content within the specified timeframe agreed upon during the project initiation. Failure to deliver content in a timely manner may result in a slight delay in project completion. Rest assured, we will do our utmost to work closely with you and provide gentle reminders to ensure a smooth and successful collaboration. Your satisfaction is our top priority, and we appreciate your cooperation in meeting project deadlines. Together, we’ll create a website that exceeds your expectations and helps your business thrive in the digital world.

What happens if I am unable to provide the necessary content or respond to communications during the branding, digital marketing and web design process?

At A2dd, we understand the importance of timely collaboration during the web design process. While we value our clients and aim to provide the best service possible, it is essential to maintain effective communication and adhere to agreed-upon timelines. If there are significant delays in providing the necessary web content or if we encounter unresponsiveness to our communications, we may need to reevaluate the project’s timeline and deliverables. We strive to ensure a smooth and efficient process for all our clients, and clear communication is key to achieving successful results.

Can I cancel at any time?

We hope that you will be delighted with the service we provide at and remain a long standing customer. Please, review our Refund Policy page for more information.

How are changes and modifications handled beyond the initial web package?

We offer two sets of changes and modifications as part of each web package. If you require further adjustments or additional services beyond these allowances, they will be treated as a separate project. The pricing will depend on the scope and complexity of the requested changes. For larger projects, we will provide a new quote for your review, outlining the associated costs. Alternatively, if the changes are smaller in scale, we will charge on an hourly basis.

What is included in each group of changes?

Each group of changes covers various aspects of your website, including web section positions, photos, iconography*, headlines, video link changes, content, paragraphs, color schemes, fonts, and font sizes. We meticulously address these elements to ensure your website’s aesthetics and functionality align with your brand and resonate with your target audience.
* Custom and unique iconography are not included in our web packages. 

How do I share the necessary files for my website?

To facilitate a seamless design process, we request that clients create a Google Drive or Dropbox folder containing all the necessary pictures for each section of every page. We also accept videos and pictures for backgrounds if you prefer. It’s important to provide these materials within 30 days to ensure timely progress in the selection and integration of photos and videos into the design.

Are the mentioned rates applicable to all web platforms?

Yes, the rates we quote are applicable to CMS (Content Management System) websites, including popular platforms such as WordPress, Wix, Squarespace, Kajabi, and Kartra. If you have a different web platform in mind or require a custom solution, please let us know, and we will be happy to provide you with a personalized quote based on your specific needs.

Do any of your web design and development packages include an ADA-compliant website service?

No, while our standard packages do not include an ADA-compliant website service, we do offer ADA compliance as an additional service to ensure your website meets the necessary accessibility standards.

ADA compliance requires the installation of specific plugins that are not included in our standard packages. These plugins can be quite expensive, typically costing around $1300 per year (license). However, we are more than happy to take on the task of implementing ADA compliance for your website as an additional project.

We can prepare a customized quote that includes the cost of the necessary plugins, as well as the implementation and configuration of those plugins for your website’s ADA compliance.

We understand the importance of accessibility and are committed to helping our clients meet the necessary compliance standards. Feel free to reach out to us with any further questions or to discuss your specific needs. We’re here to assist you in creating an inclusive and accessible online presence.

How long A2dd, LLC can wait for the web content to develop my website after paying for the service?

A2dd, LLC can wait a period, such as 2 to 4 weeks after project initiation or payment. If the client fails to deliver the content within the agreed-upon timeframe, the web design firm may proceed with the project using placeholder content or temporary materials.

However, it’s crucial to maintain clear communication and set realistic expectations regarding project timelines. If the client faces delays in providing content, we can work closely to find a reasonable solution or adjust the project schedule accordingly.

To avoid potential issues, both A2dd, LLC and the client should ensure that the content delivery timelines are clearly defined and agreed upon in the contract, and any possible consequences of delays should also be outlined to set appropriate expectations and avoid misunderstandings.

Terms and Conditions

Please, review our terms and conditions page for more information.

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We are so confident the that you will like the service, but just to make your decision easy we guarantee that if you are not happy with our service we will refund your money at any time.

Join us today and let us take your website to the next level.

Do you need help with your WordPress site?

One-Time Fix

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Explain the issue

Provide us with all the information about the issue through our ticketing system, after which you will provide the required logins.

Troubleshot execution

We copy your website to the staging environment in order to debug the issue and don’t harm the live website in the process. After the issue is resolved we apply the fix on the live website.

Pay For The Results

After we fix the issue and you review the website and confirm the 100% success of the work, you will get the payment link.


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