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Refund Policy

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Affordable Brand Design Packages

Our refund policy has been devised to define the situations under which A2dd, LLC will provide a refund, the procedure for claiming a refund and the responsibility of A2dd, LLC in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through e-mail or letter.

Coverage & Scope

  • Our refund policy covers the refunds by A2dd, LLC and/or a website owned and managed by A2dd, LLC a creative digital agency Florida, US.
  • This policy does not have any application for companies which are not owned or controlled by A2dd, LLC or for persons not employed or managed by A2dd, LLC . This includes any third party service and / or product providers bound by contract and also, any third-party websites to which A2dd, LLC’s website link.

Filing a Complaint

  • At A2dd, LLC a creative digital agency in St. Petersburg, FL we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at contact@a2dd.com for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At A2dd, LLC a creative digital agency in St. Petersburg, FL every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Website
Web / Graphic design
Delivery Time
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 30 Days to refund the amount. 
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. 
  • No refunds: If the project has been completed and uploaded on the server.
  • Note: The client must assume the total cost of transactions. These include the costs of deposits and transfers whether by Banks, Quickbooks, PayPal, Zelle or checks deposited into our accounts.
Logo design / brochure design
  • Full refund: In cases where the project has not been started or if the initial design style has not been approved. 
  • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. 
  • No refunds: If the project has been completed and uploaded on the server.

    Note: The client must assume the total cost of transactions. These include the costs of deposits and transfers whether by Banks, Quickbooks, PayPal, Zelle or checks deposited into our accounts.

Web programming
  • Full refund: If the project has not been initiated. 
  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by A2dd, LLC taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.

    Note: The client must assume the total cost of transactions. These include the costs of deposits and transfers whether by Banks, Quickbooks, PayPal, Zelle or checks deposited into our accounts.

Dedicated Hiring (Offshore staffing solution)

NOTE: A2dd, LLC’s delivery commitment is subject to:

  • Full refund: If the project has not been initiated by the programmer/ designer/ content writer/ SEO expert or any other resource and/or staff.
  • Proportionate refund: In accordance with the amount of work done till the time client decides to cancel the order.
  • No refund: For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability of the Delivery Policy

NOTE: A2dd’s delivery commitment is subject to:

  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to A2dd, LLC
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, A2dd, LLC is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability

A2dd’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. A2dd, LLC is not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to A2dd, LLC in writing.

Processing of Refunds

The partial refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

And The full refunds will be processed and mailed within 30 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

A2dd, LLC may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of A2dd, LLC website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at contact@a2dd.com

30 DAY SATISFACTION GUARANTEE

We are so confident the that you will like the service, but just to make your decision easy we guarantee that if you are not happy with our service we will refund your money at any time.

NO QUESTIONS ASKED
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Frequently Asked Questions

You have questions, we have answers. If you can’t find what you’re looking for in our FAQ section below, use our online submission form.

Can I cancel at any time?

We hope that you will be delighted with the service we provide at A2dd.com and remain a long standing customer. However, if you want to cancel, you can do so at any time.

How long do I need to wait after submitting a ticket?

If it’s emergency we will work on your website immediately, if you have support requests that are not urgent we will tell you what is the estimated time ( it can be fast as 30 minutes and up to 24 hours )

What if I used all my support time?

We will always try to give our best for our customers and keep all the work within the monthly fee, but if we see that what you need will not fit within your plan you will be able to buy extra hours.

How many websites can I have under one plan?

Under every account you can have only one website, if you have multiple websites that you need support with please contact us.

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